Sometimes you need to back up and try again.
Easy claim resolution: When our FedEx Ground or Priority Mail shipping fees are paid, we file a claim for you and immediately process request to replace contents. Generally, all you need to do is email us photographs of the damaged package and of the contents. (Retain all packaging material and damaged goods in its original form as received until instructed otherwise.) It is very important to respond promptly since carriers have different cutoff points for claim resolution. Please report shipment errors within 10 days.Custom orders are non-returnable. Long-lasting quality materials are used. Custom orders include, but are not limited to, custom printed items and special-order products such as custom-size frames. They are not returnable because they may not have a SKU so will unlikely be purchased by others. They are warrantied against defects in material workmanship. Report hardware defects within 30 days for an RMA#. Beyond this time, use contact form to discuss manufacturer warranty options. ClinicalPosters nor any affiliate is responsible for incidental or consequential damages from improper hanging, storage, abuse, or carrier delivery delays.
Minimizing errors: Entering your own order eliminates a link in the communication chain. This way you see all the finishing options. For complex orders, Curated Service is available. Some orders are entered by a customer care agent over the phone. In either case, customers should login to the status portal. Links to product photos and descriptions are provided. Additionally, the page provides alerts in the event finishes or sizes do not match. Visiting the status portal and approving the order (via payment or other means) constitutes acceptance of the order.